IT service so responsive – it feels like we’re on your team!
"A top tier company. I couldn't be happier.”
“Lightning fast response times!!!”
Our friendly crew of engineers solve your business's tech mess and back it with our super responsive on-site support. Time for you to focus, lock in your security, fix your network, and get more work done every day.
Finance
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Health Care
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Law Firms
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Architecture Firms
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Small Businesses
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Manufacturing Plants
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Schools
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Non-Profits
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Startups
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Optometrists
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Industrial Warehouses
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Finance · Health Care · Law Firms · Architecture Firms · Small Businesses · Manufacturing Plants · Schools · Non-Profits · Startups · Optometrists · Industrial Warehouses ·
What Clients Say
★★★★★
“Lightning fast response times and instant correction to whatever problems my system has.”
— April Haga, L Burdick & Associates
★★★★★
“The best IT service we’ve ever worked with.”
— Peoria Gardens
How things work with Eugene Networks
Your own team of L2+ engineers
No more IT runarounds and wait times. With Eugene Networks, you get a dedicated team of engineers assigned to your business, like an extension of your team.
They optimize your infrastructure, resolve issues rapidly, and ensure peak performance. That’s the way IT should be.
Instantly predictable pricing
Our pricing is simple and scales with your team. We charge a flat monthly rate per user, so whether you’re a tiny business or a bustling office needing co-managed services, we custom set it to your needs and users. This makes your IT costs affordable, predictable, and transparent.
Exceptional customer care
We’ve made IT into something you enjoy instead of something you’re forced to deal with. Get quick responses, thoughtful problem solving, and patient listening.
Your own IT team, without the overhead
Unlimited support
From minor glitches to major hurdles, enjoy truly unlimited support that covers it all.
Your favorite technicians
Get help from L2+ engineers who understand your business.
No jargon
Never feel unsure about IT again. Regardless of your level of experience, we’ll translate the world of IT in terms that make sense.
Cancel anytime
Our service speaks for itself. No longterm contracts. Cancel anytime.
On site + remote support
Your team gets the exact same-level of support in the office and away.
Lightning-fast responses
Whether you're in the office or on the go—support that meets you where you are.
and more
Book a call to see if we're a fit
In just 30-minutes, we'll discuss your problems, explain how we can help, and give you a simple price.
No sales tactics, just straight facts.
Latest Case Studies
“Every time I've needed their assistance they are super responsive, kind and helpful. They usually have me up and running in minutes."
- Julie Mott
FAQs
Service & Support
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Simply put, we are your IT partner.
We handle your servers, computers, software, data, backups, including onboarding and offboarding of users, hardware, and even procuring new hardware, such as computers, laptops, docking stations, and monitors.But we're more than that—we're your always-ready helpdesk. Any IT glitch, we're your go-to problem solvers, always ready to get you back on track. It's all part of the service.
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Though our book of clients span dozens of industries, the truth is this: Industry is not as crucial for IT support as you might have been led to believe.
Most businesses share similar tech foundations with just a few niche line-of-business specific applications (more on that in the next question.)
So how do you know if Eugene Networks is right for you? Our partners are businesses craving solid IT support without the hand-holding. We're perfect for those who value top-tier IT service, and especially for those burnt by subpar IT experiences before. They know the stakes, and they won't settle for less. That's the Eugene Networks clientele.
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Definitely. Our role in supporting your line-of-business software means ensuring system-wide integration, deployment, and peak performance.
When you have an issue with one of your line-of-business software, the best thing to do is to reach out directly to the vendor that developed that software.
If at any point while you're working with them, Eugene Networks can jump in and help you with any step of this process – even working directly with the vendor to get the issue resolved.
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Yes, we take care of both hardware and software for your business. We'll set up and configure your computers and systems so they work smoothly with the software you use.
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Yep. We have all the tools necessary to instantly support your users no matter where they are in the world.
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Our engineers need their beauty rest to stay sharp and focused. That being said, our service availability meets the needs of most businesses.
On-Call: 7am to 9pm, 365 days a year, including holidays for emergencies.Regular Business Hours: 8am to 5pm, Monday through Friday.
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Easy, we head on site. No questions asked.
Our techs are trained to use their best judgement to do what is the most efficient and least disruptive for your business.
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You can request support 3 ways:
· Directly through our software we’ll install on your computer (Greenie). Getting help just takes a few clicks.
· Email us - We’ll provide an email during boarding.
· Emergency? Call us.
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Our monitoring system automatically alerts us of major issues like network or server downtime.
After hours, when you call us, you will be presented with two options: submit an issue for us to tackle during business hours or in the event you are experiencing a Network/Server Down Emergency leave us a message and our On-Call Team will be paged to call you back. They typically respond within 15 minutes.
Getting Started
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The easiest way is to book a call and have a casual conversation.
We're interested in finding good matches, so the conversation will be easygoing. Even if you're unsure and trying to decide if you want to sign up for I.T. service at all, talking to Nate will help you figure it out.
Head to this page to book a meeting now.
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Immediately, with limited support. Full support happens once we’re able to log into your technologies. That’s the magic moment.
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Our goal is to create an instant sense of relief for you and your staff. That’s why we visit your office to introduce our service manager and your new I.T. team. We hand out delicious snacks and guides for your employees to learn how easy and enjoyable it is to get support from us.
From there, we’ll begin removing any previous IT software from your systems and installing ours so your users can feel the love.
Then, we’ll work closely with you on the backend tasks, like adjusting your spam filter or making other necessary service changes for a seamless, surprise-free transition. That's how we do onboarding.
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It’s actually easy. First, you don’t have to be the middle man. We’ll work directly with your current service to ensure a secure transfer of everything you need. Most I.T. services will collaborate without issue. The only thing you'll need to take care of is making sure you're not locked into any contracts that could prevent you from making the switch.
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You own your data and documentation. We give you all your data, documentation, and information you need about your tech stuff:
Your Network Story: We give you the full story of your network - what's connected where, how it all works together, why we set it up this way. This way, your new IT pals will know the ropes in no time.
App How-To Guides: We have instructions on how to install and use all the apps we've set up for you. It's like a cookbook for your software!
Passwords: We hand over the keys to the kingdom. We give you all the passwords we used to take care of your tech stuff, like your website domain, your servers, and backups.
Heads-Up on Issues: We share all the little tricky things about your network - the glitches, the little problems, and anything else that could give your new IT team a hard time.
Making Sure It's All Good: We give your info a good look-over before we hand it over. We make sure it's all up-to-date so we don't confuse your new IT team.
We make sure to keep documentation of all your tech from the moment we start working together. This way, if you ever need to move on, we can hand over a full, easy-to-understand story of your tech to your new team.
Not every tech team does this, but at Eugene Networks, it's just how we roll! We want to make sure you and your tech are always in good hands.
Pricing and Payments
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We do have an onboarding fee that depends on the size and complexity of your business. Typically, it amounts to approximately one month's worth of your flat fee (you’ll get this in your quote).
Once you've taken care of that, no, there are no other fees nor surprise bills.
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You can cancel anytime. Though not required, we recommend a 30-day notice for discontinuing the service, as this will make your transition much easier. We're also flexible and can accommodate shorter time frames.
Free Guide to IT Services
👉 For Small to Midsized Businesses
You’re probably here because you’re searching for the right IT service. We made this guide to help organize your thoughts, vet IT services properly, and make finding the right service for you simple
Let’s check this IT stuff off your list.
30-mins. No sales tactics. No BS. Just friendly help.
